Shipping policy

Shipping Policy

Thank you for shopping with Novi. Below are the details of our shipping process to help you understand when to expect your order.

Order Processing

Orders are typically processed within 1–2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

We currently ship orders using standard ground shipping, which typically delivers within 3–4 business days after the order has shipped.

Please note that shipping times are estimates and may vary depending on your location, carrier delays, or seasonal demand.

Shipping Destinations

At this time, we ship to addresses within the United States.

Shipping Delays

While we work hard to ensure timely delivery, shipping carriers may occasionally experience delays that are outside of our control. We appreciate your patience if this occurs.

Incorrect Addresses

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@novi-aid.com

We will do our best to update the address if the order has not yet shipped.

Lost or Stolen Packages

Once an order has been shipped and tracking information shows that it has been delivered, Novi is not responsible for lost or stolen packages. If you believe your package was lost in transit, please contact the shipping carrier directly or reach out to our support team for assistance.

Questions

If you have any questions about your order or shipping, please contact us at:

support@novi-aid.com