Refund policy

60-Day Satisfaction Guarantee & Refund Policy

At Novi, we stand behind the quality of our products and want you to feel confident trying them. If you are not satisfied with your purchase for any reason, we offer a 60-day satisfaction guarantee.

60-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 60 days of the delivery date of your order.

To be eligible for a refund:

  • The request must be submitted within 60 days of delivery.

  • The product must have been purchased directly from our website.

  • We may request proof of purchase or order confirmation.

Refund Process

Once your request is received and reviewed, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase minus cost to ship.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

Returns

In some cases, we may ask that the product be returned before issuing a refund. If a return is required, return instructions will be provided by our support team.

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

How to Request a Refund

To start a refund request, please contact our support team with your order number at:

support@novi-aid.com

Our team will respond with next steps as quickly as possible.

Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page and apply to orders placed after the update.

Your satisfaction is important to us, and we appreciate the opportunity to make things right.